Crystal Sparks FAQ's & Help
We make available a collection of FAQ, & How to guide. If there is something that you are still unsure about after reading the information below and/or browsing the topics, feel free to email us or use our contact form with any question or comments. We appreciate any comments and inputs that you might feel appropriate on helping us increase our customer satisfaction, website functionality and services quality. Tips & Help Guide - click on the question to expand and/or collapse answer |
| Can I change the colors of the designs or add another color to my product?
Yes, when ordering please include what colors and any descriptions of what you want in the comment box on product pages. If you want a different design or color that we offer, please email us and we can accommodate all requests! |
| Do the crystals stay on?
Yes they will.We have a customized bonding process that insures maximum hold. Each crystal is handset with the highest quality adhesive. However,over time and use, a crystal may fall off so it is very important for you to treat the crystallized object as you will handle your jewelry . Avoid throwing it into a bag without any protection!! |
| Do you ship internationally?
Yes, International shipping is available. |
| Do you take custom orders?
if you have a different phone or if you have in mind a different design...we offer custom service to personalize your item and make it unique. Love this design but want it in blue instead of pink? Want to personalize something with your name, logo or initials? Or maybe there’s something you just haven’t seen yet that you’d like us to crystallize for you? reinvent yourself, express your individuality all you need is your own taste or imagination. give us the ideas and we will do the design for you. |
| How do I get my new faceplate on?
Since there are so many different types of cell phones, the method to attach each faceplate varies. Most new phone models have snap-on faceplates. The faceplate simply snaps on right over your phone. Older model cell phones require a special tool. We suggest you bring it to a cell phone cart and ask for their assistance. These cell phone carts sell all types of cell phone faceplates and they are in every mall. Do not bring it to a Cingular, T-Mobile, Sprint, or Verizon, they may not attach the faceplates for you. Instructions are not included unless stated. |
| How do I know you use genuine Swarovski Crystals?
We buy our crystals directly from an authorized Swarovski distributor. Furthermore, our products have been tested from Swarovski and we have their "seal of approval". Please check our ID # on the "Crystallized With Swarovski" logo. |
| How do I pay for my order?
We accept PayPal and credit cards as payment method.
PayPal is a secure & safe payment gateway for online purchasing. You can pay with you credit card via PayPal even if you don't have an account. |
| How do I trace my order?
After you have successfully paid for an order, the status will change to “confirmed”. Please log into your account after 48 hours the order is placed and click on the menu tab order status, courier used and tracking number. Sometimes as the courier may still updating their server, your tracking number may not be responding, please try that after a couple of hours and it should work properly. Different courier provide different tracking information, customers are send them inquiry for further information. |
| How long usually takes for my order to arrive?
All of our designs are crafted by hand with each and every stone being applied one at a time. When you order a cell phone case, we ask for 10-14 business days to complete the project before shipment because we know that nothing of lasting quality can be completed in 24 hrs. This way we assure that the highest attention to detail and quality of workmanship is achieved with very design. |
| How much is international shipping?
We have a flat rate of $29.95 |
| How much is shipping In USA?
We don't charge shipping on all orders with delivery in the US. |
| What are Swarovski™ Elements?
We know that our clients expect the best. That's why we work exclusively with Swarovski® crystals which originate from Austria and are made from the finest crystal lead glass, cut and ground with such precision that they sparkle as brilliantly as diamonds. |
| What if a crystal falls off?
Although this happens infrequently, we always include extra crystals with each purchase and instructions on how to reapply them. |
| What is the difference between Faceplates Snap-On and Faceplates?
Faceplates require installation and you only receive the front and back battery cover/battery. Snap-On Faceplates covers the entire phone and it just snaps right over you existing phone. We design the Snap-On Faceplates for a perfect fit. There is no installation required for Snap-On Faceplates. |
| What is your return & Cancellation policy?
Due to the nature of our custom work, No refund can be issued; Nevertheless we guarantee 100% our work.If there is something you are not completely satisfied with, just let us know and we will be happy to work out a resolution.
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